The support that you will receive from your cloud web hosting provider is very important, no matter if you have pre-sales questions and you're not a customer yet, or you have some technical issue with a current account. Timely and accurate information regarding a question or a problem will save you lots of time and efforts, not mentioning that this could often be an indicator that you are ordering from an actual hosting supplier not from a reseller. If you get a hosting account from a company that doesn't own its servers and it can't access them immediately, it is likely that you'll wait for a few days so as to get an answer to any question, therefore your websites may stay offline for ages. In comparison, a provider that provides various means of communication and has a technical support staff available at any time will assist you to right away and help you reduce or fully avoid any downtime and prospective losses.
24/7 Customer Support in Cloud Web Hosting
The customer and tech support services for all of our cloud web hosting packages are round-the-clock, so you can forget about waiting for a few days to get assistance. In case you are not our client yet, you can give us a call, chat with a consultant or send an e-mail. If you currently have an account, you can open a support ticket in addition to the other three methods of communication. You'll be able to select the best way to contact us based on what your location is or the hardware you are using. We will help you for almost any webhosting-related query that you have or issue that you can encounter and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you may open a support ticket, but even in this situation the maximum response time will never exceed an hour.
24/7 Customer Support in Semi-dedicated Servers
All the Linux semi-dedicated plans that we provide include 24/7 customer and technical support, therefore no matter what issue you experience, you're able to contact us and we'll give you a hand quickly. The guaranteed response time for any email or ticket that you open from your Hepsia website hosting Control Panel is only 1 hour; typically the reply time hardly ever is more than 20 min. Furthermore, we offer phone support with a couple of local numbers globally plus a live chat, which means that you're able to contact us and find more details about our solutions even if you don't have an account yet. We can assist you with any kind of question or an issue you may have - payment methods, package features, email setup, web hosting account settings, and so on. If you employ our services, you will not ever have a situation where you have to wait for a day or two to get an issue resolved like you'll have to do with a number of other companies.
24/7 Customer Support in VPS Servers
In case you've got a Virtual Private Server from us, you will be able to contact us 24/7 for every server-related issue or fordifferent issues and questions about the pre-installed software your server is equipped with. If you have not purchased a VPS server plan yet, you'll be able to find out more information about our services by giving us a phone call or via the live chat service. For more technical problems, you will be able to send an e-mail message or open a support ticket through your billing Control Panel and you'll get assistance within no more than an hour regardless of the time of the day, even on weekends and holidays. The actual answer time in most cases does not exceed half an hour. In case you need assistance for third-party software, you will be able to use the Managed Services upgrade that you can add to each VPS plan and our admins will assist you with any installation or troubleshooting problem you may have experienced.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to receive timely support in general, let alone if you run a whole server, so each and every dedicated server that we offer includes 24/7 support with one-hour response time guarantee whatever the matter. This service is totally free for any kind of difficulties with your server or the software that was installed from our admins during the setup, so you're able to contact us as many times as you'd like, even during holidays. You can either open a ticket from the billing area or you could send an email message, and the actual response time for either rarely surpasses 30 mins because we have admins available 24x7. If you want general info about our servers or you've got any kind of billing question/issue, you can also call one of the local phone numbers we have on as many as 3 different continents or you could take advantage of our live chat service and speak with a representative online. For third-party software assistance, we provide a Managed Services upgrade, that you are able to include to your server package through the billing Control Panel.