Even though the web hosting service offered by the different companies is roughly identical, each provider has their own platform with its own tweaks and different ways to perform specific tasks. This is the reason why, an info-packed knowledge base will be amazingly helpful both for people with no practical experience and for technically knowledgeable users who will sooner or later find out how specific tasks are completed, but will waste precious time in the meantime. The aim of such a knowledge base is to help make the hosting service fast and simple to use, saving users lots of time and effort. The result is more content customers, since they can quickly find the info they wish, and a whole lot less work for the technical support staff, because usually most of the queries and difficulties that customers have are already enumerated in the knowledge base. Provided that the articles themselves are properly written and encompass more things, you will be able to find out more not only about your account, but also about the web hosting service as a whole.
Extensive Online Documentation in Cloud Web Hosting
If you’ve ordered your very first cloud web hosting account through our company or have transferred your website over to us, you’ll become familiar with our platform and our custom-created Hepsia hosting Control Panel in no time as we have prepared a detailed knowledge base where you can find all the info that you may ever need – both general info with regards to the hosting service as a whole and more specific info about the separate functions that you can make use of and the predicaments that you might chance upon. The articles themselves are available in two locations. The complete article list is accessible through the Help section of the Control Panel. You can find articles that are dedicated to the different functions in each Control Panel section too. You can become aware of how to do more or less everything, from creating an .htaccess config file to administering a mailing list, and all the articles offer in-depth guidelines, so you won’t ever get perplexed due to an unclear text. Needless to say, in case you stumble upon a more specific problem and you’re unable to find a solution in our knowledge base, you can get in touch with our customer support staff members 24-7.
Extensive Online Documentation in Semi-dedicated Servers
Our company’s semi-dedicated servers come with a rich online article repository where you can find any info that you might need about our hosting services or about the Hepsia Control Panel that we use. We have created it based on the feedback that we have gathered from our customers over the years and, hence, our articles address particular issues that you could encounter and include the best means of rectifying them, for example receiving an HTTP 500 error message or being unable to send e-mail messages from your personal computer although you have the correct SMTP server settings. The articles are available in each single Control Panel section and you can check them at any given moment. They can help you broaden your knowledge not only about our platform, but also about the hosting realm in general, as they include elaborate guidelines and general info such as what file permissions or cron jobs are.