A ticketing system is the most popular channel of communication that web hosting companies offer to their clients. It’s most often part of the billing account and is the most efficient way to tackle an issue that requires a certain period of time to examine or that needs to be escalated to a server administrator. Thus, all comments added by either party will be stored in one and the same location in the event that somebody else wants to work on the given problem and the information already exchanged in the ticket will be accessible to all parties. The negative aspect of using a ticketing system with most hosting platforms is that it’s not integrated into the hosting Control Panel, which suggests that you’ll need to sign in and out of no less than 2 accounts in order to perform some operation or to get in touch with the company’s customer care staff. If you want to manage a handful of domain names and each one is hosted in a different account, you’ll need to use an even larger number of accounts simultaneously. Additionally, it may take a significant period of time for the provider to process your ticket requests.
Integrated Ticketing System in Cloud Web Hosting
The ticketing system that we’re using for our Linux cloud web hosting isn’t separate from the web hosting account. It is an essential part of our all-encompassing Hepsia Control Panel and you’ll be able to access it at any particular moment with just a couple of mouse clicks, without needing to sign out of your web hosting account. The ticketing system comes with a quick-search field, so you can trace virtually any support ticket that you’ve already submitted, if required. Moreover, you can read knowledge base articles that are relevant to different problem categories, which you can select, so you can discover how to handle a given issue even before you post a ticket. The response time is no more than 1 hour, which means that you can get swift assistance at any given moment and if our customer service staff recommends that you should do something inside your hosting account, you can do it instantly without needing to sign out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which comes with all our Linux semi-dedicated plans, was built with the belief that you should be able to manage everything related to your semi-dedicated account from one place and the trouble tickets aren’t an exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, in case you have an inquiry or chance upon a problem, you can get in touch with our customer support team members instantly without the need to log into a completely different system. You can browse your files or check various settings in your account whilst submitting a new ticket or reading the response to an older one. In case you’ve got an enormous number of tickets and you’d like to find a specific one, you can make use of the intelligent search box, which is available in the Help section. We will make sure you obtain a response in less than 1 hour regardless of the essence of your enquiry or issue.