There are lots of cloud web hosting companies on the market today, however many of them are resellers who have limited resources, particularly in terms of support. One of the ways to distinguish them is the option to get in touch with the company over the telephone. The level of support that you can get through this way of communication varies depending on the supplier - several of them offer experienced telephone support, while others offer general and customer support only as some issues are more time-consuming and it is much easier to be resolved via a support ticket, especially when the issue has to be escalated. Nonetheless, it is good to know that you could always contact your website hosting supplier as there're various small problems that can be resolved effortlessly and timely through a call, not mentioning that you will be able to get additional info about the services before you become a customer.
Phone Support in Cloud Web Hosting
We believe that the option to communicate with a live consultant is rather important, so we have three support lines around the globe (Australia, USA and UK) and you can contact us over the phone for 14 hours a day. If you consider purchasing one of our Linux cloud web hosting, for example, you can give us a call and learn more about our services before placing your order in order to be sure that we do meet all the system requirements for your websites. After the order, you will be able to call us about all the sales or billing issues you may experience, or receive any general or basic technical info you need. We have aimed to find the optimal balance between phone and ticket support, so for entirely technical matters you'll have to use our ticketing system, that will help you follow the communication together with any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Servers
The support services forall of the semi-dedicated server packages that we supply feature real-time phone support for 14 hours daily. If you are not sure which plan will be suitable for your websites, you would like to learn more about a package's specifications or you're looking for any other kind of information about our services, you have the option to call any of the local phone numbers that we have in the United States of America, Great Britain and Australia and our customer support representatives will help you. If you already own an account, you will be able to contact us about general and sales matters, although we are usually able to help with many tech issues as well. For entirely technical problems you should use our in-built ticketing system where the communication between you and our tech support crew will be in one place, which is the best option if the issue can take additional time to be taken care of or it needs to be escalated to our sysadmins.