Tech Support Channels

  • 1 hour ticket response time

  • A One–Hour Ticket Response Guarantee

  • Each help request you submit to us will be dealt with within maximum sixty minutes. If for any reason whatsoever your ticket or email requires additional assistance from an administrator, we’ll without delay forward it and leave a note to let you know that your case is being examined. If you take advantage of the Managed Servers package, all of the server management services included there will be carried out at a time of your liking.

  • Top quality support service

  • A Premium–Quality Client Care Service

  • We will be online for you 24/7 to reply to any enquiries that you may have with regard to our Website Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated web hosting server. If you also require help with server management tasks, you can take advantage of our Managed Servers package, which includes backup disk space, weekly Operating System updates, server monitoring and restarting procedures, as well as software installation and troubleshooting services

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • We have provided the Website Control Panel with a fully detailed knowledgebase, which features detailed explanations of all its features and functions. Additionally, we have created exhaustive video tutorials that will further show you how to carry out a particular action or troubleshoot a typically encountered issue. The how–to articles and the tutorial videos are readily reachable from every section of the Website Control Panel through the Videos and Help buttons situated in the top right corner.